Really useful utility and a great example of how to export participant data from Genesys Cloud queues into Excel. It also looks like a helpful way to troubleshoot participant data in bulk without having to open individual interactions one by one and ...
Genesys Cloud – Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule.
Genesys Cloud Release Notes | February 23rd 2026 | Workforce Engagement ...
Genesys Cloud – Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the Genesys Cloud release schedule. Share a single contact list across multiple active campaigns Outbound Campaigns & Dialer Customer engagement Administrators can now associate a ...
Genesys Cloud Release Notes | April 6th 2026 | Workforce Engagement ...
Genesys Cloud - UI New Features View Only Community Home Discussion 1.6K Library 55 Blogs 0 Events 0 Members 725
Genesys Cloud Release Notes | March 2nd 2026 | Workforce Engagement ...
Here are the Genesys Cloud CX Release Notes for this week!Feature availability may vary and is based on factors such as, but not limited to, region readiness, p
Genesys Cloud™ Agentic Virtual Agent, powered by large action models, was recently named an Enterprise Connect Best of 2026 finalist, recognizing a new era of AI that can autonomously act and resolve customer needs across channels.
Quarterly Genesys Cloud Roadmap Webinar for Customers and Partners When: from 10:00 to 11:00 (ET) Community: Genesys Cloud - Main
On Wednesday , Genesys Cloud will update its single sign-on certificate ahead of the current certificate's expiration on . Gene
Yahoo Finance: Introducing Genesys Cloud AI Studio: Empowering Businesses with Responsible, Agentic AI for Transformational Customer Experiences
First release, Genesys Cloud AI Guides, will enable teams to design and govern more autonomous AI agents with no coding required SAN FRANCISCO, --(BUSINESS WIRE)--Genesys®, a global cloud ...
Introducing Genesys Cloud AI Studio: Empowering Businesses with Responsible, Agentic AI for Transformational Customer Experiences
NASHVILLE, Tenn.--(BUSINESS WIRE)--Today at Xperience 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced Genesys Cloud™ innovations designed to bridge the divide ...
Nasdaq: Genesys Announces Continued CX Cloud Momentum through Strong Customer Adoption, Expanded Availability and Global Expansion
SAN FRANCISCO--(BUSINESS WIRE)-- Genesys®, a global cloud leader in AI-powered experience orchestration, today announced an expanded collaboration with Salesforce (NYSE: CRM), the #1 AI CRM, to ...
Genesys Announces Continued CX Cloud Momentum through Strong Customer Adoption, Expanded Availability and Global Expansion
Genesys, a provider of cloud-based customer experience orchestration solutions, has received $1.5 billion in new investment commitments from Salesforce and ServiceNow. This investment deepens Genesys' ...
The customer experience solution provider today announced auto-summarization for Agent Assist, which is part of the Genesys Cloud CX platform and available with the Genesys Cloud AI Experience ...
Yahoo Finance: Genesys to Offer Experience Orchestration Services on AWS European Sovereign Cloud
Genesys Cloud availability on AWS European Sovereign Cloud will offer organizations greater choice to innovate with AI while meeting strict sovereignty and regulatory requirements SAN FRANCISCO, ...
Yahoo Finance: Strong Enterprise Adoption of Genesys Cloud AI Drives Company Momentum in the Third Quarter of Fiscal Year 2026
SAN FRANCISCO, --(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced continued strong momentum during the third quarter of fiscal ...
Strong Enterprise Adoption of Genesys Cloud AI Drives Company Momentum in the Third Quarter of Fiscal Year 2026
CMS Wire: Genesys Cloud AI Studio: Empowering Businesses With Responsible, Agentic AI for Transformational CX
Genesys Cloud AI Guides, the first capability released for Genesys Cloud AI Studio, will equip brands to rapidly design, deploy and govern virtual agents that can operate with greater autonomy across ...
Genesys Cloud AI Studio: Empowering Businesses With Responsible, Agentic AI for Transformational CX
SAN FRANCISCO--(BUSINESS WIRE)--Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today announced Xperience 2025, the premier customer experience (CX) and AI event of the year, ...
After several months working with Genesys’ new CEO, Tony Bates, I thought we were on the same page. I thought I understood how he intended to accelerate the company’s success in the cloud. But a blog ...