I have manually ensured that this user has all Helvetica-related fonts installed on their device, and verified that other users are not having this issue when opening this document, so i’m unsure what else to do.
I downloaded Helvetica Bold font from this site. In sqare bracket it says that [Free Sans Bold]. The name added to Ps is FreeSans . Is there any way change this name to Helvetica Bold in Ps? or How to handle this type of situation?dafontfree
For the PDF in question, during creation of the PDF, after exporting the file from InDesign to Acrobat, not only does the Helvetica in the new PDF look distorted, but the Helvetica in the InDesign document becomes invisible, at least temporarily.
I have an OTF package of Helvetica Neue and I had installed it, but every time I opened a file which contained some text using Helvetica Neue, Photoshop or Illustrator displayed that "resolve fonts" screen. All files I downloaded including mockups, layouts, icons and others which were using Helvetic...