Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books aren't refundable unless the offer or applicable law states that you're eligible for a refund. For detailed info about return and refund policies, see Microsoft Terms of Sale.
If you encounter a specific issue with a game or app purchased through the Microsoft Store or have reason to request a refund, you should contact Microsoft Support.
Learn how to get a refund when you cancel your Microsoft subscription.
Get the status of your return and refund from Microsoft Store How to cancel your Xbox subscription Request an Xbox digital product or subscription refund Fix problems with apps from Microsoft Store Need more help? Select the questions below to see answers to some of the most common questions about canceling an order or pre-order.
Refunds Can I get a refund from Skype? Can I receive a refund for a purchase made with a paysafecard? How do I get a refund of the prepaid card or voucher I purchased? I have a problem with my bank transfer…
See also How to get a refund on a Microsoft subscription Need more help? Contact Support For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.
Cancel your Microsoft subscription Returning items you bought from Microsoft for exchange or refund Check your Xbox purchase history Guest Order Lookup Need more help? How to investigate a billing charge from Microsoft Contact Support For technical support, go to Contact Microsoft Support, enter your problem and select Get Help.
Note : If you made an in-app Skype purchase through iTunes or Google Play, we're unable to provide a refund. You need to request a refund from Apple or request a refund from Google Play . How do I get a Skype refund? Use this link to sign into your Skype account profile page. From your purchase history, select the order you want a refund for.