Abstract The demand for quality has been part of human nature for a long time, but the quantification of quality and establishment of formal quality standards are a 20th century phenomenon. The global marketplace has created consumers who think they know quality when they see it, and they expect to receive it. Yet when you look at the writings of prominent quality gurus, there is little ...
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Learn About Quality Quality Topics A to Z Explore the concepts, tools, applications, and technical terms that make up the world of quality. For more definitions, browse the online glossary of quality terms, acronyms, and key people in the history of quality.
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