If you forgot your work or school password or have been locked out of your account, you can use your security info and your mobile device to reset your work or school password.
Set up your security questions from the Security info page Depending on your organization's settings, you might be able to choose and answer a few security questions as one of your security info methods.
You don't need to remove old security information unless there is an account security risk (e.g. someone else has access to your old mailbox). If you do need to replace your security information, make sure you add new information first. If you request removal of all security information in your account, the account is put into a restricted state for 30-days. Your information doesn't actually ...
View sign-in activity on Android Each time you view or change security information, you must sign in to your work or school account to continue.
Delete phone calls from your security info methods If you no longer want to use phone calls as a security info method, you can remove it from the Security info page. Important: If you delete phone calls by mistake, there's no way to undo it. You'll have to add the method again, following the steps in the Set up phone calls section of this article.
Under Additional security and Two-step verification choose Turn on or Turn off. Follow the instructions shown on the screen. Note: As part of setting up this account, you'll be given a QR code to scan with your device; this is one way we ensure you are in physical possession of the device you are installing the Authenticator app to.
Change a Microsoft account password If you know the current password for your Microsoft account, you can create a new password by signing at account.microsoft.com Sign in Tip: If you are already signed in, go to Security then select the Change Password link at the top of the page. Enter your new password. Tip: For additional security, select the optional checkbox which prompts you to update ...
If you have previously added security information (a way to prove it's you when you sign in), read forgotten your Microsoft account username.