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Message them to understand what happened and agree on a new date and time. Reschedule the class and select “Student asked to cancel/reschedule” as the reason.
💡 Tip: Describe what happened in your comment (for example, “student’s microphone didn’t work” or “Preply Classroom kept disconnecting”). Student was absent – the student didn’t attend the lesson and you waited for the scheduled time. 💡 Tip: Always wait the full lesson duration before reporting.
Message your tutor as soon as possible and explain what happened. You can ask whether they’re willing to offer a compensation lesson.